Frequently asked questions
We believe in clear communication. Find answers to our most common questions regarding our specialized floor and fabric preservation techniques for luxury Alpine properties.
Carpet & Upholstery Cleaning FAQs
Expert answers to your most common questions about our professional steam cleaning and preservation services for carpets and fine fabrics.
How long does it take for carpets to dry?
Most carpets are touch-dry within 4-6 hours. Factors such as airflow, humidity, and the type of carpet fiber can influence the overall drying time. We use industrial-grade moisture extraction to minimize downtime.
Is the process safe for pets and children?
Absolutely. We use professional-grade, eco-friendly cleaning solutions that are non-toxic and biodegradable. Once dry, your soft furnishings are completely safe for your entire family, including pets.
Which types of fabrics can you clean?
We specialize in everything from standard synthetic blends to luxury natural fibers like wool, silk, and viscose. We test every fabric before cleaning to ensure the safest and most effective method is used.
How often should carpets be professionally cleaned?
For heavy-traffic luxury environments like Alpine chalets or hotels, we recommend a professional cleaning twice a year. Regular maintenance prevents fiber degradation and keeps indoor air quality high.
Still have questions?
Stain Removal & Fabric Protection
What kind of fabrics can be protected?
We apply stain protection to a wide variety of materials, including wool carpets, synthetic blends, silk, velvet, and linen upholstery. Our Alpine-specific treatments are designed to preserve the breathability and feel of luxury fabrics whilst providing a robust barrier against spills.
Can you remove old, set-in stains?
Success depends on the type of stain and the fabric. However, we use specialized chemical solutions and advanced steam technology that can often lift even stubborn, long-standing marks like wine, oil, and organic spills. We always perform a thorough assessment before beginning.
How long does the stain protection last?
Usually, our high-grade protectors last between 12 to 24 months, depending on traffic and usage. For high-footfall commercial areas or chalets with high occupancy, we recommend a refresh once per season to maintain maximum resistance against liquid penetration.
Are your cleaning products safe for pets and children?
Yes, absolutely. We use eco-friendly and non-toxic cleaning agents that are completely safe for all residents. The products we use for stain removal and protection are scentless once dry and do not leave harmful residues on fibers.
Hard Floor Care FAQs
How often should my wood floors be professionally cleaned?
For luxury chalets and high-traffic areas, we recommend a professional deep clean and treatment every 12-18 months to preserve the finish and prevent long-term wear from mountain salt and grit.
Can you restore the shine to dull natural stone floors?
Yes. Our stone restoration process includes deep cleaning and the application of specialist sealants or polishes tailored to your specific stone type (marble, slate, or limestone) to bring back its original luster.
Does your tiled floor cleaning include grout restoration?
Absolutely. We use high-pressure steam and specialized cleaning agents to extract dirt from deep within the grout lines, followed by a protective sealer to prevent future staining.
Are the treatments used safe for high-end finishes?
Yes, we use pH-neutral, professional-grade solutions specifically selected for the delicate needs of luxury alpine properties, ensuring total preservation of the material.